Transforming Customer Experiences
Welcome! My name is Tom Reekie and I am dedicated to helping founders, owners, and customer service leaders unlock the full potential of their businesses through innovative and customer-focused strategies. With a track record of delivering award-winning experiences and measurable results, I'm committed to elevating your customer service to new heights.
So, how can I help?
With businesses planning to invest in AI-Powered Tech and implementation of AI workflow automation, the role of Customer Service Advisors is becoming more complex than ever.
My services below will help founders, owners and customer service leaders, with complex needs and technology advancements, create positive and cohesive customer experiences for long-lasting growth and success.
Customer Experience Strategy
I'll help you develop tailored customer experience strategies that improve customer satisfaction, increase loyalty, and drive business growth.
This can be through process improvement, system implementation, customer feedback frameworks or team training and development.
Workshops
My workshops are designed to map your customer journey, process, structuring your customer service teams, and effective change management to pin point areas of improvement to deliver exceptional experiences to your customers.
Customer Feedback Analysis
Together I will help you with analysing customer feedback or negative reviews to uncover valuable insights that will identify areas for improvement and make data-driven decisions to enhance your customer experience.
3 Step Process
My three-step approach consists of an initial audit, including data insights to asses your current situation, needs and wants.
We'll then work together on priority and create a project plan for delivery and implementation.
1
Define
Delve into your problem areas, ask relevant questions and actively listen. Use data to gain deep insights into your customer needs and concerns.
2
Strategy
Work with you and your team to design and implement Customer Service products, services, customer journeys and build a strategy to meet your customer needs.
3
Execute
I will help you make change happen, measure results and we’ll identify cost-saving opportunities along the way.
Contact us
Contact me for an initial FREE 30-minute consultation.
For any small, medium or enterprise business’s, join me in a discussion on how I can help and guide you and your teams in creating valuable, measurable and achievable Customer Service & Experience strategies.
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