Transforming Customer Experiences
Welcome! My name is Tom Reekie and I am dedicated to helping founders, owners, and customer service leaders unlock the full potential of their businesses through innovative and customer-focused strategies. With a track record of delivering award-winning experiences and measurable results, I'm committed to elevating your customer service to new heights.
So, how can I help?
With businesses planning to invest in AI-Powered Tech and implementation of AI workflow automation, the role of Customer Service Advisors is becoming more complex than ever.
My services below will help founders, owners and customer service leaders, with complex needs and technology advancements, create positive and cohesive customer experiences for long-lasting growth and success.
Customer Experience Strategy
I'll help you develop tailored customer experience strategies that improve customer satisfaction, increase loyalty, and drive business growth.
We'll achieve this through process improvement, system implementation, customer feedback frameworks or team training and development.
Workshops
My workshops are designed to map your customer journey, process, structuring your customer service teams, and effective change management to pin point areas of improvement to deliver exceptional experiences to your customers.
Customer Feedback
& Data Analysis
Together I will help you with analysing customer feedback or negative reviews to uncover valuable insights that will identify areas for improvement and make data-driven decisions to enhance your customer experience.
Process Flow
Design & Build
Mapping process takes time and a greater understanding of your service offering.
I'll guide, design and help you build tailored process flows and personalised call IVR solutions.
Virtual Assistant Design & Build
Together we can design and build tailored Virtual Assistance across voice and digital channels.
Delivering a blended approach using conversational AI.
AI & Omnichannel Engagement
I can help you identify how Artificial Intelligence can support your operations and measure the suitability across digital channels to ease manual processing with a seamless and blended human approach.
Providing intelligent automation across your customers channel preferences.
3 Step Process
My three-step approach consists of an initial audit, including data insights to asses your current situation, needs and wants.
We'll then work together on priority and create a project plan for delivery and implementation.
Let's Talk!
Contact me for an initial FREE 30-minute consultation.
For any small, medium or enterprise business’s, join me in a discussion on how I can help and guide you and your teams in creating valuable, measurable and achievable Customer Service & Experience strategies.
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