About me
My name is Tom Reekie and I'm a Customer Experience Consultant specialising in helping founders, owners and customer service leaders create positive customer experiences for long-lasting growth and success.
I have over 15 years experience in creating valuable, measurable and achievable Customer Service & Experience strategies across multiple global sectors including e-Commerce, Beauty, Nutrition, Petcare and Healthcare.
Award winning experiences include, Silver winner in the UK National Contact Centre Awards for Business Improvement Manager of the Year. Plus, multiple team and individual awards during my previous experiences.
Testimonials
"I used to work with Tom during my time as a client service director at THG Ingenuity. Tom was responsible for the team of customer support managers who were supporting our clients across various categories. His team played an instrumental role in guaranteeing long-term satisfaction within our client relationships and therefore was a key element of strategies we built around all individual projects. I experienced Tom as a highly experienced, driven and professional customer service expert and passionate people leader, who did an amazing job over many years helping the whole business grow to multi-national e-commerce player THG Ingenuity is these days."
Oliver Ludwig. Co-Founder, ETHOSA
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